3 EASY STEPS

Internet access. Google Chrome ® 11 and newer. Internet Explorer ® version 11 and newer (Windows XP IE8) Microsoft Edge ® (partial support) Mozilla ® Firefox ® version 3.6 and newer. Safari 5 and newer. Opera 11 and newer. About 3 weeks ago I noticed I was getting between 40-60mb download, when my ISP package says 200mb. I was previously getting the full 200mb and then some. Technicians from my ISP came out, ran new cabling through the house and out to the pole, then tested it at the pole, at the box on the side of the house and inside at the cable end.


Supported Windows Operating Systems:

Windows 10 (x86/x64)

Note: S mode is not supported


Supported windows Browsers:

Internet Explorer, Microsoft Edge and Google Chrome.

For a visual guide in setting up MyDesk on Windows follow video below:

Before you install Citrix Workspace App: Please ensure that you have .NET Framework (minimum version 4.6.2) installed and enabled prior to installing Citrix Workspace. After installation open Control Panel, select Programs and under ‘Programs and Features’ click Turn Windows features on or off.

To verify the version of Citrix Workspace App you have installed follow the steps outlined below:

  1. On Windows 10 open windows Settings then navigate to Apps, Apps & Features, scroll down and click on Citrix Workspace App to find the version.

  1. Smartcard reader drivers - there are two types of readers supported by Credit Suisse. For both there is no need to install drivers

    Small foldable USB Smart Card Reader (SCR 3500)

    Desk mounted Omnikey Smart Card Reader (HID Omnikey 3121)


  2. Smartcard middleware - download and install either the 64-bit driver or the 32-bit driver

Skype For Business Optimisation

To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop. If your CS Desktop supports RTOP capabilities you may download the plugin from here and follow the instructions to install it on your home PC / Mac

Zoom Optimisation for CS VDI users

Download Zoom VDI plugin here. Please review the knowledge base article KB0093402 in the Tech Store which can be accessed through your CS Desktop.

Microsoft Teams Optimisation

Support coming soon

Supported Mac Operating Systems:

Big Sur (11.X) and Catalina (10.15).

Physical smart cards are not supported. You must use an RSA token or the RSA mobile app.

Supported Mac Browsers:

Safari, Mozilla Firefox and Google Chrome

For a visual guide in setting up MyDesk on Mac follow video below:

For legacy macOS versions 10.13, 10.14 download Citrix Workspace here

To verify the Citrix client version you have installed, navigate to Finder -> Applications, highlight Citrix Workspace App and select File -> Get Info. Make a note of the version information to compare with the latest version available from the download link.

Please contact End User Support Services for technical issues.

Physical smart cards are not supported on Mac, therefor you must use a physical or mobile RSA SecurID Token.

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You will receive a welcome email with setup instructions. Follow the steps outlined below to download and install the app on your Android or iPhone device.

Android

  1. Find and launch Google Play Store on your Android device.
  2. Within the Play Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
  3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
  4. Check the box to Agree to the license agreement and then follow the steps outlined in the welcome email to register your RSA SecurID token.

iPhone

  1. Find and launch App Store on your iPhone device.
  2. Within the App Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
  3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
  4. Follow the steps outlined in the welcome email to register your RSA SecurID token.

Skype For Business Optimisation

To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop. If your CS Desktop supports RTOP capabilities you may download the plugin from here and follow the instructions to install it on your home PC / Mac

Zoom Optimisation for CS VDI users

Download Zoom VDI plugin here. Please review the knowledge base article KB0093402 in the Tech Store which can be accessed through your CS Desktop.

Microsoft Teams Optimisation

Support coming soon

Supported iOS Versions:

Supported Browsers:

Safari

Note: Physical smart cards are not supported. You must use an RSA token or the RSA mobile app.

Or install Citrix Workspace App with link to the Citrix Workspace App in the Apple app store.

Physical smart cards are not supported on Mac, therefor you must use a physical or mobile RSA SecurID Token.

You will receive a welcome email with setup instructions. Follow the steps outlined below to download and install the app on your Android or iPhone device.

Android

  1. Find and launch Google Play Store on your Android device.
  2. Within the Play Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
  3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
  4. Check the box to Agree to the license agreement and then follow the steps outlined in the welcome email to register your RSA SecurID token.

iPhone

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  1. Find and launch App Store on your iPhone device.
  2. Within the App Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
  3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
  4. Follow the steps outlined in the welcome email to register your RSA SecurID token.

Risk-free trial, downloads in seconds & won't interfere with your current security.

Protect 3 Devices

By clicking “Start Free Trial” you confirm that the information you have supplied is true, accurate, and complete. To learn how Webroot processes personal data, see our Privacy Policy.

You will see a confirmation page and receive an email with download instructions. If either does not occur, please contact Webroot Customer Sales.

What to Expect
with a Truly Free Trial

We know you have a lot of options to evaluate when deciding on internet security software. You want the product with the best performance, features, and functionality. We think you'll find that with Webroot.

That's why we’re happy to offer free trials of our virus protection software, no strings attached for 14 days. So go ahead, start your free trial today.

Webroot SecureAnywhere® Internet Security Plus

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  • Instantly protects against new threats as soon as they emerge
  • Won't interrupt you with endless pop-ups and alerts
  • Secures up to 3 PCs, Macs, smartphones and tablets*

Not All Internet Security Is Created Equal: Why Free Isn't Better

As activities like shopping, banking, and financial planning continue to migrate to the web, cybersecurity stakes continue to rise. The features that help keep you safe - like password management, mobile security, and identity and privacy protection - aren't included in most free protection. When it comes to protecting you and your family's devices, you get what you pay for.

Windows® 7 32- and 64-bit (all Editions), Windows 7 SP1 32- and 64-bit (all Editions)

Windows 8 32- and 64-bit

Windows 8.1 32- and 64-bit

Windows 10 32- and 64-bit

Chrome OS™ operating system

For more information click here.

macOS 10.13 (High Sierra®)

macOS 10.14 (Mojave®)

macOS 10.15 (Catalina®)

macOS 11 (Big Sur®) with Apple M1 ARM or Intel® processors

For more information click here.

Intel® Pentium®/Celeron® family, or AMD®K6/Athlon™/Duron™ family, or other compatible processor

128 MB RAM (minimum)

10 MB Hard Disk Space

Internet access

Google Chrome® 11 and newer

Internet Explorer® version 11 and newer (Windows XP IE8)

Microsoft Edge® (partial support)

Mozilla® Firefox® version 3.6 and newer

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Safari 5 and newer

Download

Opera 11 and newer

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Catalina

Android™ Mobile Security:

Android™ operating system version 6 (Marshmallow) or higher

Android™-compatible device with at least 97mb of free storage space

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Security for iPhone®

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Webroot Mobile Security requires iOS® 12 or higher





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